About

FAQ

• Where is the store based?

  Hong Kong, Hong Kong

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  International shipping delivery times may vary between 2 to 8 weeks depending on the efficiency of your local postal service.

• What is gold filled jewelry?

  Gold-filled jewelry, also known as "rolled gold", is composed of a solid layer of gold that is bonded with heat and pressure to another metal. Our high quality gold-filled jewelry has the same appearance as solid 9k gold, and is far more durable than gold plate, even with daily wear. And our nickel-free 9k gold-filled jewelry is a perfect solution for people with sensitive skin. If you can wear solid gold, it is highly unlikely that gold-filled jewelry will cause irritation.
  After all, our jewelry is made from 9K gold filled and not solid gold. The 9K gold filled jewelry belongs to fashion jewelry, not fine jewelry so please do not expect perfection. Gold filled jewelry will tarnish or discolor with time and usage.

• What are created rubies?

  Created rubies are rubies created in a lab environment. Today, technology exists that allows for many gemstones to be replicated in a laboratory. These created rubies are, indeed, real rubies as they contain the exact same physical properties as natural rubies. Created rubies, however, undergo strict quality tests to ensure perfection, which is something mother nature cannot do. The result is a perfect ruby at a lower cost than what nature can provide.

• What does 9ct gold mean?

  The carat (ct) tells you how may parts of gold and how many parts of other metal are in the gold alloy. Don't confuse this with the carat weight of diamonds and gemstones. One carat is one part of 24, or 41.66 parts of a thousand. So 9ct gold is 375 parts gold per thousand parts.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.